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Parts & Administration Manager, Mobile Cranes
Liebherr GroupParts & Administration Manager at Liebherr-Great Britain Ltd. Overseeing Spare Parts, Service and Warranty Administration teams for mobile cranes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong people management and team leadership skills while effectively managing workloads and performance to achieve departmental objectives. Proficient in communication and stakeholder management, ensuring clear documentation and collaboration across teams and suppliers.
Highest-signal resume keywords
People ManagementTeam LeadershipOrganisational SkillsCommunication SkillsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance MonitoringClaims ManagementDocumentation PreparationData CollectionReport Preparation
Soft Skills
CollaborationProblem SolvingPrioritisationAdaptabilityInterpersonal Skills
Industry Keywords
Warranty AdministrationAfter-Sales SupportHealth & Safety ComplianceQuality AssuranceContinuous Improvement
About the role
Key responsibilities & impact- Managing, supporting and developing members of Spare Parts, Service and Warranty Administration teams.
- Allocating workloads and monitoring performance to ensure departmental objectives are achieved.
- Identifying training and development needs and promoting continuous improvement within the team.
- Fostering a positive and collaborative working environment.
- Confirming the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered.
- Ensuring team provide clear, concise and accurate claims, of all types, to our suppliers.
- Questioning the acceptability or validity of a component or claim at any stage in the process, obtain better information from the depot and communicate effectively to the concerned factory.
- Assisting in resolving accounts queries for both credit control and accounts payable departments
- Ensuring correct documentation for returning both new and failed parts to factories.
- Establishing and maintain good communications and effective relationships between suppliers, factories and internal departments in the UK and abroad.
- Issuing credit note requests.
- Preparing, distributing and monitoring documentation for Extended Warranties and Contracts.
- Monitoring and report on Service Information progress.
- Preparing reports and statistics on all aspects of the departmental activities.
- Collecting data and prepare reports on Key Account customer performance.
- Supporting the After-Sales team ensuring clear and concise communication between departments
- Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, Implement safe systems of work as necessary.
Requirements
What you’ll need- Previous experience in a similar role and/or relevant industry
- Strong people management or team leadership experience
- Excellent organisational and prioritisation skills
- Ability to perform effectively under pressure
- Strong communication and stakeholder management skills
Benefits
Comp & perks- Competitive salary and benefits
- Training and personal development