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Parts & Administration Manager, Mobile Cranes
Liebherr GroupParts & Administration Manager at Liebherr-Great Britain Ltd. Overseeing Spare Parts, Service and Warranty Administration teams for mobile cranes.
About the role
Key responsibilities & impact- Managing, supporting and developing members of Spare Parts, Service and Warranty Administration teams.
- Allocating workloads and monitoring performance to ensure departmental objectives are achieved.
- Identifying training and development needs and promoting continuous improvement within the team.
- Fostering a positive and collaborative working environment.
- Confirming the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered.
- Ensuring team provide clear, concise and accurate claims, of all types, to our suppliers.
- Questioning the acceptability or validity of a component or claim at any stage in the process, obtain better information from the depot and communicate effectively to the concerned factory.
- Assisting in resolving accounts queries for both credit control and accounts payable departments
- Ensuring correct documentation for returning both new and failed parts to factories.
- Establishing and maintain good communications and effective relationships between suppliers, factories and internal departments in the UK and abroad.
- Issuing credit note requests.
- Preparing, distributing and monitoring documentation for Extended Warranties and Contracts.
- Monitoring and report on Service Information progress.
- Preparing reports and statistics on all aspects of the departmental activities.
- Collecting data and prepare reports on Key Account customer performance.
- Supporting the After-Sales team ensuring clear and concise communication between departments
- Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, Implement safe systems of work as necessary.
Requirements
What you’ll need- Previous experience in a similar role and/or relevant industry
- Strong people management or team leadership experience
- Excellent organisational and prioritisation skills
- Ability to perform effectively under pressure
- Strong communication and stakeholder management skills
Benefits
Comp & perks- Competitive salary and benefits
- Training and personal development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Performance MonitoringClaims ManagementDocumentation PreparationData CollectionReport Preparation
Soft Skills
CollaborationProblem SolvingPrioritisationAdaptabilityInterpersonal Skills