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IT Support Manager
Liebherr GroupIT Support Manager responsible for delivering onsite technical support for end users and managing IT support teams. Collaborating with network systems for infrastructure tasks in a US-based organization.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
technical supporttroubleshootingcomputer imaginglifecycle supporthelp desk ticketingIT asset managementhardware replacementvideo teleconferencing systemsnetwork infrastructureperformance reporting
Soft Skills
communicationcollaborationmanagementleadershipproblem-solvingorganizationtime managementcustomer serviceteam coordinationadaptability
Tools & Technologies
service deskhelp desk ticketing systemIT KPI dashboardsmobile devicesdesk phonesconference room systemsvideo teleconferencingIT asset systemonboarding systemsIT outage management
Industry Keywords
Computer ScienceComputer EngineeringInformation Systemstechnical personnel managementIT supportend user supporthardware and software supportIT lifecycle managementgeographically dispersed teamIT performance metrics
About the role
Key responsibilities & impact- Deliver onsite technical support for end users
- Hands‑on troubleshooting of hardware, software, workstation issues
- Support for computer imaging processes
- Respond to support needs through service desk tickets, walkups, phone, and email
- Provide full lifecycle support for computer systems, desk phones, and mobile devices
- Collaborate with network and systems teams on onsite infrastructure tasks
- Ensure support requests are resolved in a timely manner
- Manages and communicates IT KPI’s, dashboards, and performance reports
- Provide advanced technical support to the IT Support team
- Supports the maintenance of the IT asset system
- Manage full lifecycle support for mobile devices
- Accurately record activities in the help desk ticketing system
- Manage new employee onboarding and exiting processes
- Manage the IT client hardware replacement program
- Oversee lifecycle management of conference room and video teleconferencing systems
- Coordinate planned and unplanned IT outages
- Manage a geographically dispersed team
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 4 years of related experience, or an Associates degree in the same fields with a minimum of 6 years of experience, or a minimum of 8 years of related experience in lieu of a degree.
- A minimum of 4 years in a Management position, successfully leading technical personnel and managing related tasks.
Benefits
Comp & perks- major medical, dental and vision insurance
- 401K plan with company match
- paid vacation and personal days