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IT Support Manager
Liebherr GroupIT Support Manager responsible for delivering onsite technical support for end users and managing IT support teams. Collaborating with network systems for infrastructure tasks in a US-based organization.
About the role
Key responsibilities & impact- Deliver onsite technical support for end users
- Hands‑on troubleshooting of hardware, software, workstation issues
- Support for computer imaging processes
- Respond to support needs through service desk tickets, walkups, phone, and email
- Provide full lifecycle support for computer systems, desk phones, and mobile devices
- Collaborate with network and systems teams on onsite infrastructure tasks
- Ensure support requests are resolved in a timely manner
- Manages and communicates IT KPI’s, dashboards, and performance reports
- Provide advanced technical support to the IT Support team
- Supports the maintenance of the IT asset system
- Manage full lifecycle support for mobile devices
- Accurately record activities in the help desk ticketing system
- Manage new employee onboarding and exiting processes
- Manage the IT client hardware replacement program
- Oversee lifecycle management of conference room and video teleconferencing systems
- Coordinate planned and unplanned IT outages
- Manage a geographically dispersed team
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 4 years of related experience, or an Associates degree in the same fields with a minimum of 6 years of experience, or a minimum of 8 years of related experience in lieu of a degree.
- A minimum of 4 years in a Management position, successfully leading technical personnel and managing related tasks.
Benefits
Comp & perks- major medical, dental and vision insurance
- 401K plan with company match
- paid vacation and personal days
ATS Keywords
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Hard Skills & Tools
technical supporttroubleshootingcomputer imaginglifecycle supporthelp desk ticketingIT asset managementhardware replacementvideo teleconferencing systemsnetwork infrastructureperformance reporting
Soft Skills
communicationcollaborationmanagementleadershipproblem-solvingorganizationtime managementcustomer serviceteam coordinationadaptability