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Warranty Administrator
Liebherr GroupWarranty Administrator managing customer and supplier warranty claims and sales orders. Ensuring proper documentation and processing times for warranty claims within an international company.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Process customer and supplier warranty claims
- Process warranty related sales orders
- Process all warranty related service processes
- Work with the Service Coordinator to collect all warranty claim supporting documentation
- Process all warranty claims within the required time-lines
- Call customers and arrange pickup of warranty parts that need to be returned
- Process credit notes for new parts being returned
- Call customer and verify reason for return and to make sure proper paperwork is filled out
- Follow up on credit notes for core returns
- Accept all credit notes or denial letters from the factory and process any credit due to customers
- Filing of all warranty claim correspondence
- Promotes a safe work environment by ensuring the group and self-follow established safety procedures
Requirements
What you’ll need- High School diploma or equivalent education
- Minimum of one to three years of experience in a parts or similar environment
- Ability to interface with all levels of staff
- Proficiency in using the ERP system and other Liebherr applications
- Ability to handle confidential information
- Proficiency in PC based word processing and spreadsheet applications
- Ability to multi-task while completing work in a competent and professional manner
- Ability to work overtime as well as on weekends as needed
Benefits
Comp & perks- Major medical, dental and vision insurance
- 401K plan with company match
- Paid vacation and personal days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
warranty claims processingsales order processingservice process managementcredit note processingdocumentation managementconfidential information handlingmulti-taskingPC based word processingspreadsheet applications
Soft Skills
interpersonal skillsprofessionalismcommunication skillsorganizational skillsability to work overtimeability to work weekends
Certifications
High School diploma