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Product Support Administrative Specialist
Liebherr GroupAdministrative Specialist providing support to branch operations for Liebherr USA Co. Handling warranty claims, invoicing, customer inquiries, and administrative tasks in Raleigh, NC.
About the role
Key responsibilities & impact- Assist the Service Manager administratively and provide general support to the branch
- Provides overall administrative support to the store operations, as required
- Performs Warranty claims entry processing, invoicing and tracking
- Processes work orders for the Service Department and invoices service work performed
- Prepares and maintains machine files, both in paper format and electronically
- Creates and maintains purchase orders for Outside Labor and Materials (OLM)
- Answers Accounts Receivable inquiries and follows up
- Tracks service bulletin information required by the factory for machines in territory or inventory
- Provides communication and support to the Sales Department, as required
- Answers phone calls and takes messages
- Greets and assists customers
- Types a variety of correspondence, as required, to internal or external entities
- Orders office supplies
- Prepares and makes daily bank deposits
- Performs Account Receivables functions, including a minimal amount of collections
- Coordinates all travel arrangements of staff, as required
- Administers petty cash distribution and reconciliation
- Prepares and processes daily cash and credit card deposits
- Reviews and posts receipts and payments to appropriate ledgers, spreadsheets, records, and databases
- Prepares, sorts, copies, files, and mails invoices, receipts, checks, correspondence, and other requested items
- Investigates problems that vendors or purchasing agents have with obtaining payment for bills
- Researches and processes charge backs, returns, refunds, freight charges, cost of lost or damaged goods, bad checks, and similar items
- Answers accounts payable and receivable inquiries and follows up
- Audits freight bills against freight manifests
- Assist in monthly and annual closings
Requirements
What you’ll need- High School diploma or equivalent
- 1 - 2 years of experience in a similar role
- Ability to obtain and maintain a valid drivers license
- Travel domestically and internationally up to 15% of the time
Benefits
Comp & perks- major medical, dental and vision insurance
- 401K plan with company match
- paid vacation and personal days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
warranty claims processinginvoicingwork order processingaccounts receivablepurchase order creationcash handlingledger managementdata entryfinancial reconciliationcustomer service
Soft Skills
administrative supportcommunicationproblem-solvingorganizationcustomer assistanceattention to detailtime managementteam collaborationadaptabilityinterpersonal skills
Certifications
High School diploma or equivalentvalid driver's license