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Product Support Engineer – Technical Advisor
Liebherr GroupProduct Support Engineer role providing technical support for Liebherr Mobile and Crawler Crane customers. Assisting with after-sales service and project management responsibilities.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
technical supportwarranty managementincident investigationproject managementcommunication of technical information
Soft Skills
team playergood communicatorflexible approachrelationship buildingcollaboration
Certifications & Qualifications
recognised apprenticeship
Industry Keywords
Mobile CraneCrawler CraneLiebherr Groupfield serviceworkshop engineering
About the role
Key responsibilities & impact- Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane Customers.
- Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane field Service and workshop engineers.
- Work as a member of the team assisting and supporting department colleagues as well as other departments in LGB LIR if required.
- Develop and maintains excellent working relationships with all departments and team members to assist in achieving the department high standards.
- Communicate all technical information to the right people at the right time, including material received from the Liebherr Group factories.
- Manage specific jobs and projects as appropriate and take responsibility for their completion.
- Participate in the management of warranty work, liaising with the Liebherr Group factories and customers to achieve the best outcomes for all parties.
- Brief and deploy engineers as required, ensuring that optimum competencies and resources are applied to each job and project.
- Investigate or participate with others in the investigation of incidents, accidents or customer technical issues, report on these cogently in a form that will stand up to rigorous scrutiny.
- Undertake to attend meetings and exhibitions off-site and overseas. This will include time spent away from home overnight.
- Participate in a rota-based out-of-hours call-out system.
Requirements
What you’ll need- Satisfactory completion of a recognised apprenticeship/qualification in a related industry.
- Product, industry or relevant experience.
- Team player.
- Good confident communicator at all levels.
- Flexible approach to work.
Benefits
Comp & perks- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development.