Customer Service & Parts Administrator

Liebherr Group

Customer Service & Parts Administrator role in Biggleswade for Liebherr-Great Britain Ltd. Contributes to parts procurement and sales for maritime cranes in a dynamic environment.

Posted 5/26/2026full-timeBiggleswade • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Promoting and preparing parts quotations and sales orders.
Ensuring all urgent parts and aftersales issues are dealt with and progressed.
Progressing and chasing supplier orders and back orders.
Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and after-sales team and all other company personnel as appropriate.
Effectively operating Liebherr systems to identify spare part.
Collating information sufficient to support an internal or external invoice.
Producing internal and external invoices using all relevant supplied information.
Recovering necessary information from different sources when this is observed as being required.
Filing and organising documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
Undertaking to attend meetings and exhibitions off-site and overseas. This may include time spent away from home overnight.
Undertaking training as required by the company from time to time, both at the workplace and off site, including overseas.
Performing and communicate in a manner that builds on the strength of the After-Sales team, Liebherr-Great Britain Ltd, the Group and customers.
Raising Warranty orders, Sales Orders, Work Orders, purchase requests and invoices both internally and to customers.
Preparing travel and training plans for MCC Sales and After Sales staff.
Undertaking some or all of the duties of other personnel in the absence of the latter as may be required from time to time.
Arranging and be flexible with other members of the team to ensure full desk coverage for the required working day. This may involve flexing start and finish times as needed.
Identifying and implementing improvements to the after-sales administration process.
Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements. Prepare risk assessments and method statements and implement safe systems of work as necessary.

Requirements

What you’ll need

Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
To be a good, effective communicator verbally and by email at all levels.
Have a strong customer service ethic with a positive and pro-active approach.
Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration.

Benefits

Comp & perks

The opportunity to work with an industry-leading manufacturer.
Secure and progressive work environment.
Competitive salary and benefits.
Training and personal development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

parts quotationssales orderssupplier ordersinvoicingdocumentation filingrisk assessmentsmethod statementsafter-sales administration improvementsLiebherr systemscustomer service

Soft Skills

effective communicationteam playercustomer service ethicpro-active approachcollaborationrelationship buildingflexibilityorganizational skillsproblem-solvingadaptability