Warranty Administrator

Liebherr Group

Warranty Administrator processing warranty claims for Liebherr-Australia's customer service team. Ensuring accuracy, liaising with stakeholders, and maintaining organized records.

Posted 5/25/2026part-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Process Warranty Claims — Prepare, submit, and track warranty claims to relevant factories, ensuring accuracy and compliance with warranty guidelines.
Review Documentation — Verify repair orders, technician notes, parts usage, and labour times before claim submission.
Liaise With Stakeholders — Communicate with internal key stakeholders such as technicians, service managers, and Advisors to resolve claim issues or gather missing information.
Maintain Records — Keep organised digital and physical records of all claims, approvals, denials, and reimbursements.
Monitor Claim Status — Follow up on outstanding claims and escalate delays when necessary.
Warranty Policy Compliance — Stay updated on manufacturer warranty rules, bulletins, and procedural changes.
Financial Reconciliation — Ensure warranty credits are received, posted, and matched to claims; assist with month‑end reporting.
Continuous Improvement — Recommend process improvements to increase claim accuracy and reduce rejections.

Requirements

What you’ll need

Literacy and numeracy
Customer service skills
Analytical ability to process/enter large volumes of data
Intermediate computer skills (e.g. Microsoft Office programs)
Report writing
Research skills
Self-development (i.e. Technical and Behavioural competencies)

Benefits

Comp & perks

Competitive rates and overtime available
Technical training & ongoing development
Generous employee benefits, including 5 days bonus leave days and paid parental leave
Corporate Health Insurance Discount
Generous discounts for goods & services via our employee benefits program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

warranty claims processingdocumentation reviewfinancial reconciliationdata entryreport writinganalytical abilityprocess improvement

Soft Skills

customer servicecommunicationself-developmentorganizational skillsproblem-solving