Service Operations Coordinator

Liebherr Group

Service Operations Coordinator providing essential administrative support in Maritime Cargo and Construction division. Managing customer service jobs, scheduling, and travel coordination in a dynamic environment.

Posted 5/8/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide vital administrative support across a wide range of tasks
Raise and process customer service jobs and repair orders, including costing completed jobs
Support the scheduling of service jobs
Prepare and issue invoices for completed service work in a timely manner
Organise team members' travel and accommodation arrangements
Timesheet administration for payroll and reporting
Process expense claims & manage purchasing activities and accounts payable
Address customer inquiries in a professional manner for timely resolution
Maintain and update databases, ensuring filing systems are organised
Update and manage data bases, filing and archiving

Requirements

What you’ll need

Certificate III Mobile Plant Technology or similar
Customer service skills including managing difficult customers
Determining customer needs and establishing product/service forecasts
Intermediate computer skills
Change management
Planning and allocating resources
Risk Management - identification and mitigation

Benefits

Comp & perks

Global Company – Enjoy job stability working for an international OEM
Career Growth – Ongoing learning, development and progression opportunities available
Generous employee benefits - includes 5 days bonus leave days, paid parental leave and early access to Long Service Leave
Health Support – Access Private Health Insurance Discount
Exclusive Discount – Save on everyday goods and services via our employee benefits program. Participating brands inc. Woolworths, JB Hi Fi, Rebel Sport etc.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative supportcustomer serviceinvoice preparationtimesheet administrationexpense claims processingdatabase managementfiling systems organizationcosting jobsscheduling service jobspurchasing activities

Soft Skills

professional communicationcustomer inquiry resolutionmanaging difficult customersplanningresource allocationchange managementrisk managementproblem-solvingorganizational skillsteam coordination

Certifications

Certificate III Mobile Plant Technology