Senior Aftersales Technical Advisor
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Sydney • Australia
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Job Level
About the role
- Provide expert technical advice and guidance to LAS Service personnel and customers
- Act as the senior escalation point for complex and high-impact technical issues
- Support and oversee diagnostic evaluation of equipment and component failures, providing guidance on repair, replacement, and corrective action strategies
- Manage dissemination and implementation of factory technical bulletins, product updates, and HSE communications
- Act as the primary conduit between factory engineering teams and local service operations
- Provide technical leadership and mentoring to Aftersales Technical Support personnel
- Support development of technical capability and consistency across the service organisation
Requirements
- Certificate III in Mobile Plant Technology or Certificate III Engineering (Mechanical) – Diesel Fitter
- Demonstrated experience in Earthmoving or heavy industrial environments
- Proven experience supporting OEM equipment and systems
- Post-trade qualifications in Mobile Plant Technology or a related technical discipline
- Advanced diagnostic and fault-analysis capability across mechanical, hydraulic, and electrical systems
- Strong technical advisory and communication skills
- Intermediate to advanced computer literacy
- Experience with technical databases, reporting systems, and documentation
- Ability to analyse performance data, identify trends, and recommend corrective actions
- Structured, analytical problem-solving approach with high attention to detail
Benefits
- Attractive salary
- Ongoing technical development and factory supported training across a wide range of Earthmoving equipment
- Long-term career stability within a global organisation
- Company motor vehicle provided
- Comprehensive employee benefits, including five bonus leave days, paid parental leave, and early access to long service leave (LSL)
- Discounted corporate health insurance
- Access to employee discount programs with major retailers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
diagnostic evaluationfault-analysismechanical systemshydraulic systemselectrical systemstechnical advisoryperformance data analysiscorrective actionstechnical capability developmentmentoring
Soft Skills
communication skillsproblem-solvingattention to detailleadershipanalytical skills
Certifications
Certificate III in Mobile Plant TechnologyCertificate III Engineering (Mechanical) – Diesel Fitterpost-trade qualifications in Mobile Plant Technology