Customer Service Project Manager
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Biberach • Switzerland
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About the role
- End-to-end project responsibility: Independent planning, management and implementation of projects in Customer Service – from analysis and concept development through to successful implementation.
- Project control & coordination: Creation of project plans, definition of objectives, timelines and budgets as well as coordination of interdisciplinary project teams (Service, Sales, IT).
- Stakeholder management: Close coordination with internal departments, dealers and external partners to ensure project objectives and on-time delivery.
- Project controlling: Ongoing monitoring of progress, costs and quality as well as preparation of regular status reports and presentations for management.
- Change & risk management: Identifying risks and obstacles, developing solution concepts and supporting the implementation of change processes.
- Creation and maintenance of a Customer Service divisional project roadmap.
- Organization, execution and leadership of various divisional project management committees.
Requirements
- Completed degree in Business Administration, Industrial Engineering, Mechanical Engineering or a comparable qualification.
- Several years of professional experience (5–10 years) in project management, ideally in an after-sales, service or sales environment of an industrial or mechanical engineering company.
- Proven success in leading cross-functional projects with a focus on Customer Service or Sales.
- Good understanding of spare parts and service processes as well as international dealer networks.
- Confident use of project management tools as well as CRM and reporting systems (e.g. Microsoft Dynamics, Power BI).
- Strong communication, facilitation and organizational skills at all levels as well as a high degree of assertiveness, team spirit and intercultural competence.
- Independent, structured and goal-oriented working style with a high level of commitment and a strong sense of quality and result orientation.
- Very good German and English skills, both written and spoken.
- Willingness to travel (focus within Germany, Austria, France and Switzerland).
Benefits
- comprehensive onboarding and significant scope for initiative
- flexible working hours
- diverse training and development opportunities
- option for mobile working
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementchange managementrisk managementstakeholder managementproject controllingcustomer service processesspare parts processescross-functional project leadershipanalysis and concept developmentbudget management
Soft Skills
communication skillsorganizational skillsfacilitation skillsassertivenessteam spiritintercultural competenceindependent workingstructured workinggoal-oriented workingcommitment