Spare Parts Advisor – Permanent
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Niederhergheim • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer incoming phone calls to take customer orders, look up part references, and inform customers about prices, kit details and the status of their order
- Enter orders (warranty, on-board stock replenishment, chargeable orders, etc.), select the shipping method and the relevant internal warehouses
- If necessary, arrange a taxi for delivery
- Advise customers according to their requests and prepare quotations
- Regularly liaise with colleagues at the German factory to schedule or manufacture parts and obtain various information (lead times, prices, etc.)
- Schedule and manage goods returns
Requirements
- A candidate with a technical background (ideally from the heavy commercial vehicle or agricultural sector) capable of identifying parts and understanding and anticipating customer issues
- Fluency in English and/or German is essential to enable regular communication with the Spare Parts and Shipping departments at the German production plant
- A strong team player who can support colleagues and share common files/cases
Benefits
- Join a family-owned group and a young, dynamic company experiencing rapid growth
- Work on high-end, state-of-the-art products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
team playercommunicationcustomer serviceproblem solving