Head of Customer Service – Maritime Cranes
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Antwerpen • 🇧🇪 Belgium
Visit company websiteJob Level
Lead
Tech Stack
ERP
About the role
- Responsible for the daily management of the service organization (10 full-time employees)
- Conduct market research and business development activities, including analysis of local competitors, pricing levels and customers' economic trends
- Responsible for expanding the department in terms of customer services and spare parts sales
- Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
- Negotiate pricing and conclude service contracts
- Support technical advisors with complex customer service inquiries
- Assist the department manager with the organizational development of combined sales and service operations
Requirements
- Relevant technical or commercial education or equivalent level (HBO)
- Preferably additional relevant studies and courses in management and leadership
- Experience in a comparable position
- Experience in leading a team
- Knowledge of contract negotiations, service operations and customer engagement
- Familiarity with ERP or service management systems (e.g., SMS)
- Initiative and project ownership (individually and as part of a team)
- Customer-oriented and proactive attitude
- Willingness to collaborate functionally and to be flexible in supporting other departments
- Ability to work flexibly and to travel internationally
- Confidentiality and professional representation of Liebherr
- Dutch as a native language and fluency in spoken and written English required; French or German is an advantage
Benefits
- Long-term prospects in an innovative environment
- Support for work–life balance and family-friendly policies
- Continuous professional development and training
- Active health management
- Attractive compensation and modern social benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract negotiationsservice operationscustomer engagementmarket researchbusiness developmentorganizational developmentteam leadershipproject ownershippricing analysisspare parts sales
Soft skills
customer-orientedproactive attitudeinitiativeflexibilitycollaborationconfidentialityprofessional representationcommunicationrelationship managementproblem-solving
Certifications
HBO degreemanagement coursesleadership courses