Liebherr Group

Service Manager – m/f/d

Liebherr Group

full-time

Posted on:

Location Type: Hybrid

Location: Kirchdorf • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

Azure

About the role

  • Build and continuously maintain a Microsoft service management operating model
  • Define and further develop roles and responsibilities (e.g., Service Owner, Product Owner)
  • Establish and optimize governance structures in the areas of data protection, IT security and employment law
  • Manage interfaces with teams such as IT Security, Legal, Data Protection, Employment Law and Vendor Management
  • Develop processes in close cooperation with process management
  • Communications and change management: create transparency and drive adoption
  • Monitoring & Reporting: establish and maintain SLAs, KPIs, dashboards and service health
  • Serve as the central point of contact for Microsoft and internal customers
  • Set strategic direction for Microsoft service management and coordinate related tasks
  • Document and present results
  • Provide support in license management

Requirements

  • University degree in Computer Science, Information Systems or a related field
  • Several years of experience in IT Service Management (ITIL knowledge is an advantage)
  • Solid knowledge of Microsoft technologies (M365, Azure, Power Platform, Dynamics 365)
  • Experience coordinating compliance topics
  • Experience in process management (e.g., BPMN 2.0)
  • Analytical thinking and the ability to manage complex structures
  • Strong communication and facilitation skills
  • Team player, self-starter and enjoyment of working in interdisciplinary teams
  • Very good German and good English skills, both written and spoken
Benefits
  • Attractive compensation and social benefits
  • Flexible and mobile/remote-friendly working
  • Freedom for creative work
  • Crisis-proof job
  • Individual development and training opportunities
  • Employee benefits & discounts
  • Healthy and locally sourced meals in the company cafeteria
  • Occupational health management
  • E-Gym Wellpass

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT Service ManagementITILBPMN 2.0Microsoft 365AzurePower PlatformDynamics 365
Soft skills
analytical thinkingcommunication skillsfacilitation skillsteam playerself-starter
Certifications
University degree in Computer ScienceUniversity degree in Information Systems