Credit & Service Administrator, 12 Month Contract
Liebherr Group
full-time
Posted on:
Location Type: Hybrid
Location: Burlington • 🇨🇦 Canada
Visit company websiteJob Level
Junior
Tech Stack
ERP
About the role
- Collecting and posting daily banking entries into the ERP
- PPSA registrations and discharge
- New customer creation and maintenance in the ERP
- Credit data management in the ERP
- Complete the full work order process, including opening, maintaining, and closing work orders to ensure accurate and timely invoicing (includes labor, parts, sublets, lubricants, shop supplies, core credits, etc.)
- Assist the Supervisor with the preparation of warranty claims, invoice documentation, opening work orders, and overall work order administration
- Clarify and revise technician service reports prior to system entry to ensure accuracy and consistency
- Coordinate monthly invoicing in accordance with contract requirements
- Liaise directly with customers regarding purchase orders, repair updates, timelines, and general inquiries
- Answer customer phone calls when necessary and respond to emails professionally and promptly
- Liaise with the procurement team for purchase orders (POs) for vendors and follow up on deliveries
- Assist with arranging equipment shipping and transportation logistics
- Update the LISA system with service check data and maintain accurate service histories for all machines under warranty
Requirements
- At least 1-3 years of administrative experience is preferred.
- Credit experience would be considered an asset.
- Must be able to commute to our Burlington Office 5 days a week for the first 3 months of employment.
- Strong coordination and administrative capabilities within the heavy equipment, construction and dealership/distributor sectors.
- Exceptional attention to detail and advanced organization skills to manage complex workflows.
- Proficient in purchase order creation, processing and vendor follow-up to support timely procurement.
- Skilled in generating clear, concise, and accurate operational and service-related reports.
- Proficient in MS Office Suite (Word, Excel, Outlook etc), for documentation, communication and data management.
- Experienced with industry-specific software, including service reporting, time entry, invoicing systems, electronic parts catalogue, and inventory management platforms.
Benefits
- Competitive wages
- Extensive benefits with employer paid premiums starting day 1
- Hybrid or remote work opportunities for select roles*
- Paid vacation starting at 3 weeks, prorated based on start date
- Potential opportunities for permanent employment*
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ERPcredit data managementwork order processwarranty claims preparationinvoice documentationpurchase order creationservice reportingtime entryinvoicing systemsinventory management
Soft skills
attention to detailorganizational skillscoordination capabilitiescommunication skillscustomer serviceadministrative experience