Head of Customer Service – Mobile Cranes
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Horsens • 🇩🇰 Denmark
Visit company websiteJob Level
Lead
Tech Stack
ERP
About the role
- Lead and develop a service team of qualified service technicians
- Plan and coordinate service activities and resources
- Optimize processes to deliver high-quality service, effective problem solving, and customer satisfaction
- Manage administrative routines: budgeting, invoicing, cost approvals, reporting, and travel expense reconciliation
- Oversee spare parts inventory, warranty claims, returns, and service vehicles
- Collaborate with key stakeholders at the Liebherr factory in Germany, including annual visits
Requirements
- Technical education and a deep understanding of service operations in a technical or mechanical environment
- Experience as a service manager in a complex technical service organization
- Good IT skills (ERP systems and MS Office)
- Fluent in Danish and English
- Strong leadership skills to motivate, coach and develop individuals and teams
Benefits
- Competitive base salary
- Pension plan
- Health insurance
- IT equipment
- Flexible working hours, including on-call duties and travel to customers and the factory
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service operationsbudgetinginvoicingcost approvalsreportingtravel expense reconciliationspare parts inventory managementwarranty claims managementtechnical educationmechanical environment
Soft skills
leadershipcoachingteam developmentproblem solvingcustomer satisfactioncollaborationmotivation