Customer Support

• Receive customer complaints, process and, if necessary, forward them and coordinate with specialist departments
• Verify incoming customer requests in BaaN (LISA) for correctness and completeness
• Create repair requests, warranty claims, direct debits and credit memo requests in BaaN (LISA) and assign and monitor immediate actions for further processing of cases
• Review cost estimates based on material and labor specifications
• Prepare repair quotes and record orders
• Monitor timely and proper order processing
• Maintain data in the CAQ system to ensure full traceability of a case
• Organize refurbishment processes in collaboration with suppliers

Commercial Clerk, Customer Service

Working Student Customer Service