Lido Finance

Data Analyst

• Help the Lido Ecosystem Foundation and the Lido DAO Treasury make sharper, data-driven treasury, liquidity, and risk decisions.
• Contribute to quantitative frameworks and dashboards that improve asset allocation for the Foundations.
• Provide research and advisory support to curators of Lido-affiliated vaults.
• Support the development of an asset allocation model for the Lido DAO Treasury.
• Model stETH liquidity across on-chain AMMs, RFQ/MM venues, and centralized exchanges.
• Support negotiation of centralized-exchange liquidity provision agreements; monitor and report KPIs.
• Implement/support liquidity management across L2s/L1 and other EVM chains.
• Prototype and evaluate improved mechanisms for liquidity provision.
• Build automated risk metrics, alerting, and reports for stakeholders.

Quantitative Analyst

Customer Support

• Provide remote technical assistance to employees through tools like helpdesk platforms, video calls, and chat.
• Troubleshoot and resolve issues related to hardware, software or network connectivity (e.g., VPN issues).
• Guide users in setting up and configuring devices for remote work, including security configurations.
• Assist with on-boarding and off-boarding of contributors (eg. helping with devices configuration).
• Work closely with DevOps to address infrastructure-related issues.
• Coordinate with SecOps to address security incidents, such as account breaches or phishing attempts.
• Provide feedback from end-users to these teams for system improvements.
• Monitor and respond to tickets in the helpdesk system, ensuring SLAs are met.
• Escalate complex or recurring issues to the IT Manager or relevant internal teams.
• Maintain detailed records of incidents, troubleshooting steps, and resolutions for reporting and knowledge sharing.
• Identify and address common user pain points by developing solutions or FAQs.
• Conduct periodic training sessions for contributors on existing tools and best practices.
• Contribute to and maintain the internal knowledge base, documenting (common issues, step-by-step guides).
• Share insights with internal service teams to improve processes and tools.

Tech Support Specialist

Business Operations

• Defining and managing the BizOps team roadmap to deliver high impact initiatives
• Developing, building and leading the BizOps team
• Leading multiple projects in parallel with great autonomy
• Using data and insights to define changes, design experiments and execute those
• Partnering with ecosystem participants to develop any joint initiatives
• Researching, designing and developing frameworks and structures to support new technologies
• Conducting market research and analysis to stay abreast of industry trends, competitive landscape, and emerging opportunities
• Solving complex and ambiguous problems

Quantitative Analyst

Tech Support Specialist

BizOps Lead