Librio

Customer Experience & Community Manager

Librio

full-time

Posted on:

Location Type: Hybrid

Location: Zürich • Germany

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About the role

  • Empathetic handling of customer inquiries via email and social media
  • Community management and building genuine relationships
  • Support the Content Manager with creative tasks
  • Relay feedback to Marketing, Product, and Tech

Requirements

  • Native-level German
  • Strong English skills for daily work
  • Fluent in French, Italian, or Spanish (plus)
  • Organized & proactive
  • Ownership mindset
  • Empathetic customer care
  • Community management
  • Content support
  • Voice of the Customer
Benefits
  • 100% recycled paper
  • 1% of revenue donated to social and sustainable partner organizations
  • Hybrid or remote work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
empathetic customer careorganizedproactiveownership mindsetcommunity managementrelationship building