Client Engagement Manager

Library Systems & Services, LLC

Client Engagement Manager at LAC Federal managing client relationships in the Washington DC Metro Area. Overseeing projects and driving employee engagement in a hybrid work environment.

Posted 5/22/2026full-timeWashington • District of Columbia, Maryland, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Own and cultivate client relationships for assigned clients through regular communication
Oversee multiple client projects at one time, proactively monitor staff performance
Manage project costs, identify and pursue new business opportunities at existing clients
Maintain proactive and positive relationships with assigned clients
Manage all assigned employees including regular on-site check-ins
Address and resolve customer and employee issues timely and professionally
Drive employee engagement and cultivate strong culture across company contracts
Assist in the review and processing of weekly timecards and invoices each month
Manage contract deliverables by proactively managing project staff to achieve deliverables as outlined in the scope of work
Assist the recruiting team with filling open positions
Engage directly with clients to present qualified candidates for client review and approval
Identify opportunities for contract growth and new business pursuits

Requirements

What you’ll need

Bachelor’s Degree
At least 3 years of working experience, with at least 1-2 years of experience in a client facing and federal project management role
Experience supporting federal staffing, recruiting, onboarding, or workforce management activities
Ability to manage multiple priorities in a fast-paced government contracting environment
Strong interpersonal and client facing skills
Ability to build relationships with federal clients and manage both on-site and remote employees
Excellent organizational skills, time management and strong communication

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementstaff performance monitoringcost managementtimecard processinginvoice processingrecruitingonboardingworkforce management

Soft Skills

client relationship managementinterpersonal skillscommunication skillsorganizational skillstime managementemployee engagementproblem resolutionrelationship building

Certifications

Bachelor's Degree