National Account Manager

Libra Solutions

National Account Manager growing MoveDocs’ strategic law-firm partnerships. Driving operational excellence, revenue growth, retention, and platform adoption across multi-state client accounts.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex client relationships and operationally intricate accounts, with a strong focus on accountability, execution, and continuous improvement. Proven ability to lead cross-functional initiatives and drive revenue growth while maintaining high client satisfaction.

Highest-signal resume keywords

Client Relationship ManagementCross-Functional LeadershipOperational AccountabilityData Analysis and Insight TranslationStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Executive CommunicationRelationship BuildingProactive Problem SolvingCollaboration and InfluenceCustomer Focus

Tools & Technologies

Power BI

Industry Keywords

Enterprise-Level Client RelationshipsWorkflow ExecutionContinuous ImprovementService DeliveryBusiness Reviews

About the role

Key responsibilities & impact

Serve as the primary relationship owner for MoveDocs' largest and most strategic law firm partnerships.
Build and maintain trusted relationships with firm leadership and key stakeholders.
Develop a comprehensive understanding of each firm's structure, objectives, workflows, office locations, and market dynamics.
Act as the internal subject matter expert on assigned accounts and ensure alignment across departments.
Lead regular business reviews, market visits, and strategic planning discussions.
Proactively identify workflow breakdowns and implement corrective actions before they affect scheduling, settlement timelines, or customer satisfaction.
Own forward-looking account plans, forecast top-of-funnel growth, and partner with Revenue, Operations, and Analytics leadership on staffing models.
Monitor account performance using operational and financial metrics, client feedback, and Power BI dashboards.
Drive preventative process improvements, tighter execution discipline, and sustainable service results.
Coordinate cross-functional resources to resolve issues and improve execution.
Establish expectations with law firm partners regarding quality, responsiveness, and workflow adherence.
Drive continuous improvement in workflows, communication, service delivery, SLAs, and mutual accountability.
Build partnerships across Operations, Revenue, Product, and Executive Leadership.
Lead through influence, facilitate root-cause analysis, and align stakeholders around solutions.
Own issue resolution end-to-end and maintain accountability through implementation.
Partner with Regional Vice Presidents and Operations leaders to ensure consistent execution across locations.
Maintain regular visibility within assigned firms through travel and in-person engagement.
Ensure MoveDocs service standards are delivered consistently across offices and markets.
Drive revenue growth, retention, expansion, client satisfaction, settlement-rate achievement, forecast accuracy, escalation reduction, platform adoption, and successful cross-functional initiatives.
Complete quarterly business reviews with firm leadership.
Within 90 days, establish credibility, develop 2027 top-of-funnel forecasts, and create remediation plans for the top 3–5 risks per relationship.
Within 6 months, reduce escalations, improve operational metrics including settlement rate, and implement at least one scalable workflow improvement per relationship.

Requirements

What you’ll need

Proven success managing complex, enterprise-level client relationships.
Experience managing operationally complex accounts where success depends on workflow execution.
Strong executive communication and relationship management skills.
Ability to analyze data, identify trends, and translate insights into action.
Demonstrated experience leading cross-functional initiatives without direct authority.
Strong operational mindset focused on accountability, execution, and continuous improvement.
Track record of driving behavior change with external partners or customers.
Comfort operating in an ambiguous environment and taking ownership without clear authority.
Ability to lead through influence.
Ability to travel regularly to support client relationships and business objectives.
Strategic thinking.
Relationship building.
Operational drive.
High accountability.
Collaboration and influence.
Proactive problem solving.
Customer focus and strong business acumen.

Benefits

Comp & perks

Competitive compensation
Choice of multiple medical plans
Dental insurance
Vision insurance
Life insurance
401(k) with generous company match
Flexible spending accounts for medical and dependent expenses
Time off to recharge