Customer Support Associate

Libra Solutions

Customer Support Associate providing exceptional service for consumers seeking pre-settlement funding. Responsibilities include guiding applicants through intake and assisting with customer inquiries in a remote environment.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Answer approximately **75–80 inbound customer calls per day** from consumers interested in applying for pre-settlement funding.
Provide outstanding customer service while educating consumers about available products and services.
Accurately collect and document customer information within company systems.
Guide applicants through the intake and onboarding process while ensuring a positive customer experience.
Meet or exceed established sales, quality, and productivity goals.
Demonstrate empathy and professionalism when assisting customers experiencing financial hardship.
Utilize CRM and other internal systems to maintain accurate records and follow-up activities.
Collaborate with internal teams to ensure timely processing of customer applications.
Follow established call scripts, compliance requirements, and company procedures.

Requirements

What you’ll need

- High school diploma or equivalent; some college preferred.
- **1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day.**
- Customer service experience within the **medical, healthcare, legal, financial services, insurance, or personal injury industries** strongly preferred.
- **Bilingual in Spanish (preferred but not required).**
- Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism.
- Experience using CRM software and online chat platforms.
- Ability to multitask while maintaining accuracy in a fast-paced environment.
- Minimum typing speed of 35 WPM.
- Ability to meet productivity and performance metrics.
- Must successfully pass a background investigation.
- **Be able to work from 10:30am – 7:00pm CST daily, Monday - Friday**

Benefits

Comp & perks

We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Inbound Call HandlingCustomer Information DocumentationSales Goal AchievementMultitasking AbilityCompliance Adherence

Soft Skills

EmpathyProfessionalismVerbal CommunicationWritten Communication