Provider Solutions Representative

Libra Solutions

Account Specialist managing medical billing and records communications for attorney and healthcare provider clients. Focused on account reconciliation and client relationship management.

Posted 6/29/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

- Regularly communicate with clients, medical providers, and internal teams via phone and email to resolve queries, provide updates, and manage expectations.
- Reconcile accounts, track outstanding medical records and billing and coordinate with clients and internal teams to request payments or post received payments.
- Work closely with department managers and business development teams nationwide to ensure smooth communication, resolve issues, and contribute to the overall success of the team.
- Develop and maintain process documentation, procedures, and job aids to streamline workflows and ensure consistent execution.
- Build strong working relationships with medical providers, business development teams, and clients, ensuring a customer-focused approach and promoting positive interactions.
- Pivot effectively between various responsibilities and priorities, ensuring that tasks are completed efficiently while maintaining high-quality service.
- Develops rapport with the attorneys, firms, and medical providers.

Requirements

What you’ll need

- High School or GED required
- 1-2 years of work experience related to office type environment, contact center environment preferred
- Previous experience with law firms, in account management, customer service or collections preferred
- Knowledge or experience with personal injury, medical billing, custodian of records a plus
- Negotiation skills a plus but not required
- Self-motivated with desire to build great relationships, and able to meet and exceed goals
- Ability to multitask from application to application while on the phone and the computer is a must
- Able to adapt to change and pivot easily between tasks and process changes
- Ability to work quickly and accurately to meet tight deadlines
- Excellent verbal and written communication skills to handle interactions with attorneys and medical providers
- Ability to operate efficiently and effectively within a continuous evolving environment
- Basic to advance proficiency in Microsoft Excel, Microsoft Word, and Outlook

Benefits

Comp & perks

We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ReconciliationProcess DocumentationMultitaskingNegotiation SkillsCustomer Relationship Management

Soft Skills

Self-MotivatedAdaptabilityRelationship BuildingProblem SolvingTeam Collaboration