Servicing & Collections Representative

Libra Solutions

Representative role impacting financial and customer experience results at Libra Solutions. Managing negotiations and collections for personal injury cases and ensuring performance targets are met.

Posted 5/26/2026full-timeDenver • Colorado • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Maximize positive customer outcomes while delivering identified customer experience and financial performance targets.
Ability to promote and achieve high rates of customer/partner experience, enabling customers and partners to realize significant value from their engagements and improving performance in the market.
Ensure delivery of targeted performance metrics and SLAs.

Requirements

What you’ll need

- High School or GED required.
- 2+ years of work experience in an office type environment or contact center environment.
- Experience in Healthcare, Legal, Insurance, or Financial Services Industries – specific experience in personal injury, with applicable medical knowledge and claims law.
- Ability to understand and integrate technology and data-driven decision-making into the Negotiations and Settlement processes.
- Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy.
- Must have excellent communication skills, both verbal and written and the ability to be collaborative with other members of the team.
- Self-motivated with desire to build great relationships, and able to meet and exceed goals.
- Able to adapt to change and pivot easily between tasks and process changes.
- Ability to work quickly and accurately to meet tight deadlines.
- Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
- Ability to operate efficiently and effectively within a continuous evolving environment.
- **Must be able to work in-office at our Denver, CO location.**

Benefits

Comp & perks

We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent communication skillscollaborativeself-motivatedrelationship buildingadaptabilityability to meet deadlinesnegotiation strategy developmentdata-driven decision-making

Certifications

High School diplomaGED