Representative, Servicing & Collections

Libra Solutions

Representative at Libra Solutions facilitating negotiations and addressing customer experiences. Manage a portfolio of personal injury cases within a remote framework in Arizona.

Posted 5/26/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

- Maximize positive customer outcomes while delivering identified customer experience and financial performance targets.
- Ability to promote and achieve high rates of customer/partner experience, enabling customers and partners to realize significant value from their engagements and improving performance in the market.
- Ensure delivery of targeted performance metrics and SLAs.

Requirements

What you’ll need

- High School or GED required.
- 2+ years of work experience in an office type environment or contact center environment.
- Experience in Healthcare, Legal, Insurance, or Financial Services Industries – specific experience in personal injury, with applicable medical knowledge and claims law.
- Ability to understand and integrate technology and data-driven decision-making into the Negotiations and Settlement processes.
- Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy.
- Must have excellent communication skills, both verbal and written and the ability to be collaborative with other members of the team.
- Self-motivated with desire to build great relationships, and able to meet and exceed goals.
- Able to adapt to change and pivot easily between tasks and process changes.
- Ability to work quickly and accurately to meet tight deadlines.
- Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
- Ability to operate efficiently and effectively within a continuous evolving environment.
- **Must reside in Arizona.**

Benefits

Comp & perks

We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent communication skillscollaborativeself-motivatedrelationship buildingadaptabilityability to meet deadlinesnegotiation strategy developmentdata-driven decision-making

Certifications

High School diplomaGED