Legal Assistant – Account Manager

Libra Solutions

Legal Assistant managing post-funding functions for law firms at Libra Solutions. Overseeing accounts and enhancing business relationships with attorneys and healthcare providers.

Posted 5/26/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Manage a book of assets based on accounts/law firms and serve as the primary post-funding firm manager
Obtain quarterly updates from law firm partners
Negotiate account balance deductions at the conclusion of cases
Verify account data is accurate
Identify opportunities for new business or maintenance needs and collaborate with assigned salesperson to accomplish
Deliver exceptional customer service
Identify opportunities to drive new and recurring business
Evaluate ongoing performance of law firm accounts against the standards of each product and determine proper escalation when needed

Requirements

What you’ll need

High School or GED required
1-3 years of relevant industry or legal experience is preferred
Ability to review and analyze data to render a decision
Exceptional interpersonal skills with a strong focus on customer service
Ability to manage multiple projects at a time while paying strict attention to detail
Adaptability and strong critical thinking skills
Excellent written and verbal communication skills
Ability to calculate, explain and justify reductions in the context of the broader settlement
Independently handle difficult conversations and identify when escalation is needed
Effectively collaborate in a team environment, take ownership of tasks and complete objectives promptly
Ability to understand processes and identify improvement opportunities
Must be able to work in-office at our office location in Charlotte, NC.

Benefits

Comp & perks

We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillscustomer serviceattention to detailadaptabilitycritical thinkingwritten communicationverbal communicationcollaborationownershipproblem-solving

Certifications

High School diplomaGED