Manager

• - Manage an active caseload of up to 50 cases
• - Thorough understanding of medical terminology and most commonly requested procedures relating to orthopedic and soft-tissue injuries
• - Ability to quickly assess and make independent decisions on majority of incoming requests
• - Maintain workflow through prioritization and delegation of tasks
• - Meeting or exceeding expectations in all facets of the job including customer service, timely responses and overall job functions
• - Help build and foster long term relationships with referral sources
• - Ensure coverage of all team member duties and manage the daily, weekly, monthly, quarterly tasks as assigned inclusive of vacation and sick leave for members
• - Directly manage team and oversee their respective cases
• - Assist Servicing Department with inactive case collections and follow up with difficult firms
• - Coordinate training for new team members as needed
• - Meet weekly with all Team Members and Director of Total Access
• - Mentor Case Coordinators
• - Set case limits and underwrite procedures
• - Participate in Jr. Risk Committee Meetings as needed, either as permanent member or backup
• - Performs audits of cases when reviewing
• - Manage a team consisting of up to six direct reports

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