Customer Care Advocate
Regal Rexnord
ERPOracle
HRIS Support Specialist
Liberty University
full-time
Posted on:
Location Type: Hybrid
Location: Lynchburg • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide production support for Workday and other HR technologies, troubleshooting issues and ensuring timely resolution.
- Act as first line of support for technical issues, investigating issues, finding solutions and escalating to appropriate HRIS contacts
- Manage and respond to support tickets related to security permissions and HR systems.
- Guide end-users on Workday security permissions and provide recommendations on permission assignments within supervisory organizations.
- Participate in data management activities to maintain accurate, usable HR data.
- Communicate Workday updates and impactful system changes to end users
- Develop, maintain, and continuously improve Workday training materials that support HR processes and technologies, as well as align with the HR brand.
- Create engaging content such as user guides, video tutorials, e-learning modules (Canvas courses), and reference documentation tailored to diverse audiences.
- Help maintain HR intranet pages and digital content to ensure accuracy, clarity, and engagement.
Requirements
- Experience in video content creation, graphic design, or digital media production.
- Experience in Human Resources Operations
- Strong communication and presentation skills
- Strong analytical skills and attention to detail
- Strong customer service ability
- Strong troubleshooting and problem-solving ability
- Minimum of bachelor’s degree in Business, Information Systems, or comparable program.
- Proven ability to work with diverse groups of stakeholders
- At least 1 year working with enterprise business systems
- At least 3 years working with enterprise business systems
Benefits
- No supervisory responsibilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WorkdayHR technologiesdata managementvideo content creationgraphic designdigital media productionenterprise business systems
Soft skills
communication skillspresentation skillsanalytical skillsattention to detailcustomer servicetroubleshootingproblem-solvingstakeholder engagement