Military Affairs Contact Center Agent I

Liberty University

Contact Center Agent answering inquiries about financial aid status from students at Liberty University. Providing proactive communication and team collaboration to represent the Office professionally.

Posted 5/21/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status
Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status
Complete SharePoints, follow up with students and work on Special Projects
Works effectively as a team member, embracing and fostering LU’s mission
Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
Performs other duties as assigned

Requirements

What you’ll need

Bachelor’s degree
Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow and Banner software
Financial Aid experience and aid program and process knowledge preferred
Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and outside aid
Experience with student development, student affairs or academic affairs
Fluent in Spanish or American Sign Language
Ability to work a flexible schedule that may include days, evenings, and weekends
Excellent and detail oriented communication, arithmetic, and organizational skills

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Financial Aid experienceknowledge of Federal aid programsknowledge of State aid programsknowledge of PELLknowledge of FSEOGknowledge of FWSknowledge of FDLPknowledge of VTAGknowledge of Voc. Rehab.knowledge of scholarships

Soft Skills

communication skillsorganizational skillsdetail orientedteamworkflexibility

Certifications

Bachelor’s degree