Financial Aid Contact Center Agent I

Liberty University

Financial Aid Contact Center Agent providing student assistance via calls, chats, and emails. Engaging with students on financial aid topics while representing the university professionally.

Posted 5/20/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status
Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status
Complete SharePoints, follow up with students and work on Special Projects
Works effectively as a team member, embracing and fostering LU’s mission
Performs other duties as assigned

Requirements

What you’ll need

Bachelor’s degree preferred
Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow and Banner software
Financial Aid experience and aid program and process knowledge preferred
Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and outside aid
Experience with student development, student affairs or academic affairs
Fluent in Spanish or American Sign Language

Benefits

Comp & perks

Full time
Flexible schedule that may include days, evenings, and weekends
Excellent and detail oriented communication, arithmetic, and organizational skills
Ability to utilize a calculator and computer including Microsoft Word, Excel, and Outlook
Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
Individual must not be in default on any federal student or parent loan
Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i))

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Financial Aid experienceaid program knowledgeprocess knowledgestudent developmentstudent affairsacademic affairs

Soft Skills

team membercommunication