Liberty University

Military Affairs Contact Center Agent I

Liberty University

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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About the role

  • Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status
  • Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status
  • Complete SharePoints, follow up with students and work on Special Projects
  • Works effectively as a team member, embracing and fostering LU’s mission
  • Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
  • Performs other duties as assigned

Requirements

  • Bachelor’s degree preferred
  • Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow and Banner software
  • Financial Aid experience and aid program and process knowledge preferred
  • Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and outside aid
  • Experience with student development, student affairs or academic affairs
  • Fluent in Spanish or American Sign Language
  • Ability to work a flexible schedule that may include days, evenings, and weekends
  • Excellent and detail oriented communication, arithmetic, and organizational skills
  • Ability to utilize a calculator and computer including Microsoft Word, Excel, and Outlook
  • Individual must not be in default on any federal student or parent loan
  • Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds.
Benefits
  • The University is an Equal Opportunity Employer.
  • All management practices regarding employees are conducted in a nondiscriminatory manner.
  • Compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Financial Aid experienceknowledge of Federal aid programsknowledge of State aid programsknowledge of PELLknowledge of FSEOGknowledge of FWSknowledge of FDLPknowledge of VTAGknowledge of Voc. Rehab.knowledge of scholarships
Soft skills
communication skillsorganizational skillsdetail orientedteamworkflexibility
Certifications
Bachelor’s degree