Bilingual Benefits Administrator
Liberty Tire Recycling, LLC
full-time
Posted on:
Location Type: Office
Location: Sanford • North Carolina • United States
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Salary
💰 $60,000 - $78,000 per year
About the role
- Answer incoming calls and email inquiries from employees regarding benefits in a professional, courteous, and timely manner
- Respond to questions about general benefits and plan designs; assist employees in finding providers and facilities in their area
- Help employees download benefit apps and utilize available services
- Reach out to new hires to explain benefits and resources
- Enroll employees in benefits plans (health, dental, vision, retirement)
- Process life events such as new hires, terminations, marriage, and dependent changes
- Maintain benefits records and update HR systems regularly
- Ensure compliance with federal, state, and company policies related to benefits administration
- Coordinate with insurance carriers and payroll for accurate processing
- Assist with employee communication and distribution of benefits materials
- Research and analyze member issues and escalate complex requests to senior team members when necessary
- Place follow-up calls and emails to ensure resolution of inquiries
- Document inquiry outcomes for accurate tracking and analysis
- Perform other administrative duties as requested
Requirements
- Strong customer service and communication skills
- Bilingual (English/Spanish) strongly preferred
- Proficient in Microsoft Office and HRIS systems
- Ability to maintain confidentiality and handle sensitive information
- Detail-oriented with strong organizational skills
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
- 2+ years of experience in benefits administration or HR support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationHR supportenrollment in benefits plansprocessing life eventsmaintaining benefits recordscompliance with policiesdocumenting inquiry outcomes
Soft Skills
customer servicecommunicationdetail-orientedorganizational skillsconfidentiality
Certifications
high school diplomaAssociate’s degreeBachelor’s degree