Operations Generalist
Liberty Savings Bank
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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About the role
- Provides support to the departments and financial centers of the Bank by performing the day-to-day functions of Operations.
- Performs all functions necessary to complete the daily requirements of Returned Item Maintenance, Unposted Items, Returned Deposit Items and Overdraft Freedom.
- Coordinates collection processes for overdrawn accounts, closes delinquent accounts when necessary and monitors daily warning reports to prevent account mismanagement.
- Ensures accuracy of customer database information through verification of signature cards, driver’s licenses, and other criteria established by the Bank Secrecy Act and company policy.
- Reviews customer information and maintenance documents and monitors transactions for proper authorization, completeness and accuracy; reports consistent errors to management.
- Maintains customer information database by processing Savings Overdraft Solutions (SOS), Combined Statements, and maintenance requests such as account type changes, address changes, lockouts, interest rates, payment methods, determination and maturity dates, etc. on customer accounts.
- Manages all aspects of the debit card portfolio including ordering, maintenance, reissue and closing.
- Researches all card transaction and service issues. Verifies validity of business resolutions, powers of attorney and trust documents and ensures all meet requirements of the Bank.
- Manages all aspects of unclaimed property, IOLTA, B and C Notices and IRS Reporting.
- Responsible for the management of the IRA portfolio including opening/closing accounts for transfer, account maintenance, IRA file review, minimum distribution, etc.
- Responsible for the management of the HSA portfolio including opening/closing accounts for transfer, account maintenance, HSA file review, customer service, etc.
- Tracks and monitors certain general ledger accounts.
- Assists financial centers with problem resolution and produces monthly reports of activity for management noting inefficiencies and making recommendations for future efficiencies.
Requirements
- Education equivalent to a high school diploma required.
- Associates degree preferred
- Three years retail banking experience or related skills required
- Knowledge of Health Savings Accounts and Individual Retirement Accounts preferred
- Ability to meet deadlines with minimal supervision
- Must be detail oriented and possess excellent organizational skills
- Must possess excellent communication skills, written and verbal
- Proficient understanding of basic accounting principles
- Ability to understand various ATM network rules and Regulation E
- Ability to operate standard office equipment and utilize industry/business related software required, Microsoft Office preferred
Benefits
- Superior service to bank customers and employees by answering questions, providing information regarding retail products and services.
- Communicates with outside parties when assistance is needed.
- Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential.
- Works in conjunction with the Security Department as directed, maintaining strict confidentiality.
- Contributes to the team effort by performing other job-related duties as assigned.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
bank operationsreturned item maintenanceoverdraft managementcustomer database managementaccount maintenancedebit card managementIRA managementHSA managementbasic accounting principlesRegulation E
Soft Skills
detail orientedorganizational skillscommunication skillsproblem resolutionability to meet deadlinesminimal supervision