Bilingual Customer Service Representative

Liberty Mutual Insurance

Bilingual licensed representative handling insurance inquiries, policy changes, billing, and coverage questions for Liberty Mutual customers and agents. Supporting retention and growth through expert service, recommendations, and product education.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $38,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a fast-paced call center environment, utilizing bilingual communication skills in English and Spanish. Proficient in insurance guidance, upselling techniques, and data management across various computer systems.

Highest-signal resume keywords

Bilingual In English And SpanishProperty & Casualty LicenseCustomer Service ExperienceMicrosoft Office ProficiencyData Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance GuidanceUpselling TechniquesCross-Selling TechniquesData TrackingCall Quality ManagementFirst-Call ResolutionLead Transfer Ratio ManagementHandling Time ManagementOrganizational SkillsConfidential Information Handling

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationInterpersonal CommunicationMultitasking AbilityFlexibility

Tools & Technologies

Computer ProficiencyCall Center SoftwareData Management Systems

Certifications & Qualifications

Property & Casualty LicensePersonal Lines License

Industry Keywords

Insurance ProductsCustomer SatisfactionBusiness GrowthRetention StrategiesIndependent Agency Channel

About the role

Key responsibilities & impact

Handle inbound customer calls in a fast-paced call center environment
Address questions related to renewals, coverage, eligibility, billing, and policy changes
Assess customer and agent needs to drive satisfaction, business growth, and retention
Provide insurance guidance and recommendations
Use upselling and cross-selling techniques to educate customers on insurance products and services
Meet goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability
Accurately maintain and track data across various computer systems
Provide expert, around-the-clock assistance to agents and their customers in the independent agency channel

Requirements

What you’ll need

Bilingual in English and Spanish
Must hold a valid Property & Casualty License or Personal Lines License
Associate degree in a business-related field preferred or equivalent experience required
Minimum of 6 months’ related work experience required
Customer service experience preferred
Ability to review, record, and organize written data from varied sources without a pre-established format
Excellent oral, written, and interpersonal communication skills
Ability to multitask in a structured work environment
Ability to handle confidential and proprietary information
Proficiency with computers
Knowledge and ability to use Microsoft Office tools
Clear understanding of organizational policies, standards, and procedures
Flexibility to work various shifts, including weekends and holidays
Must attend and perform successfully in approximately 12 weeks of mandatory training, Monday through Friday, 10:00 AM to 6:30 PM EST

Benefits

Comp & perks

Flexible Time Off with 15 days annual accrual
Paid, mandatory training lasting approximately 12 weeks
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Benefits supporting life and well-being