Licensed Customer Service Representative

Liberty Mutual Insurance

Licensed remote insurance representative supporting Liberty Mutual’s agents and customers. Handling policy, billing, coverage, and eligibility inquiries through expert call-center service.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $38,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a fast-paced call center environment, utilizing strong communication skills and proficiency in Microsoft Office tools to drive customer satisfaction and retention. Holds a valid Property & Casualty License or Personal Lines License, with a proven ability to manage data and adhere to organizational policies.

Highest-signal resume keywords

Property & Casualty LicenseCustomer Service ExperienceMicrosoft Office ProficiencyData Management SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data TrackingUpselling TechniquesCross-Selling TechniquesCall Quality ManagementFirst-Call Resolution

Soft Skills

Interpersonal CommunicationOral CommunicationWritten CommunicationOrganizational SkillsFlexibility

Tools & Technologies

Computer SystemsCall Center Software

Certifications & Qualifications

Property & Casualty LicensePersonal Lines License

Industry Keywords

Insurance ProductsCustomer RetentionBusiness GrowthCall Handling TimeConfidential Information

About the role

Key responsibilities & impact

Handle inbound customer calls in a fast-paced call center environment
Address questions related to renewals, coverage, eligibility, billing, and policy changes
Assess customer and agent needs to drive satisfaction, business growth, and retention
Provide guidance and recommendations on insurance products and services
Use upselling and cross-selling techniques to educate customers
Meet goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability
Accurately maintain and track data across various computer systems
Provide expert, around-the-clock assistance to agents and their customers in the independent agency channel

Requirements

What you’ll need

Must hold a valid Property & Casualty License or Personal Lines License
Associate degree in a business-related field preferred, or equivalent experience required
Minimum of 6 months’ related work experience required
Customer service experience preferred
Ability to review, record, and organize written data from varied sources without a pre-established format
Excellent oral, written, and interpersonal communication skills
Ability to multitask in a structured work environment
Ability to handle confidential and proprietary information
Proficiency with computers is mandatory
Knowledge and ability to use Microsoft Office tools
Clear understanding of organizational policies, standards, and procedures
Flexibility to work various shifts, including weekends and holidays
Must be available for monitored mandatory training Monday–Friday, 10:00 AM–6:30 PM EST

Benefits

Comp & perks

Paid, mandatory training lasting approximately 12 weeks
Flexible Time Off: 15 days annual accrual
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Benefits supporting life and well-being