Bilingual Licensed Customer Service Representative

Liberty Mutual Insurance

Bilingual Remote Customer Service Representative serving insurance policyholders in Spanish and English. Providing timely and accurate information while ensuring customer satisfaction and retention.

Posted 5/12/2026full-timeRemote • Alaska, California, Hawaii, Illinois, New Mexico, New York • 🇺🇸 United StatesJuniorMid-Level💰 $42,000 - $76,000 per yearWebsite

About the role

Key responsibilities & impact

Provide timely, accurate and responsive information and service to policyholders and agents
Solve problems relating to policies within scope and escalate others as appropriate
Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth and retention of business

Requirements

What you’ll need

Fluency in both English and Spanish
Associates degree or 1+ year Insurance experience preferred
2 years’+ related Customer Service experience is required
Ability to review, record and organize written data from a variety of sources with no prescribed format is essential
Excellent communication and interpersonal skills are required
P&C Producers insurance license required.

Benefits

Comp & perks

Flexible Time Off Annual Accrual - 15 days

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicepolicy analysisproblem solvingdata organizationpolicy management

Soft Skills

communicationinterpersonal skillscustomer satisfactiongrowth retentionresponsiveness

Certifications

P&C Producers insurance licenseAssociates degree