Licensed Customer Service Representative

Liberty Mutual Insurance

Remote Licensed Customer Service Representative for Liberty Mutual providing information and service to policyholders and agents about Personal Lines products. Ensuring customer satisfaction and retention.

Posted 5/12/2026full-timeRemote • Alaska, California, Hawaii, Illinois, New Mexico, New York • 🇺🇸 United StatesJuniorMid-Level💰 $42,000 - $76,000 per yearWebsite

About the role

Key responsibilities & impact

Provide timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs.
Independently solve problems relating to policies within scope and escalate others as appropriate.
Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Requirements

What you’ll need

Active P&C Producers insurance license REQUIRED
Associates degree or 1+ year Insurance experience preferred
2 years’+ related Customer Service experience is required
Ability to review, record and organize written data from a variety of sources with no prescribed format is essential
Excellent communication and interpersonal skills are required.

Benefits

Comp & perks

Flexible Time Off Annual Accrual - days 15

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

problem solvingcustomer satisfactioncommunicationinterpersonal skillsorganizational skills

Certifications

P&C Producers insurance license