Salary
💰 $56,000 - $83,000 per year
Tech Stack
AndroidWordPress
About the role
- Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
- Access roofs by ladder, inspect attics, crawl spaces and basements in search of damage.
- Handle moderate to complex claims independently while managing your workload from first notice of loss to final closure.
- Work in a vehicle in the field daily while occasionally handling assignments from the desk.
- Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.
- Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
- May be called upon for catastrophe duty.
- Travel to insured homes within the Merrillville, IN (46410) and surrounding areas.
- Attend approximately 5 months of training with up to 2 weeks of in person training required; travel for in-person training during Weeks 4 and 7 in Lewisville, TX.
Requirements
- Working knowledge of claims handling procedures and operations.
- Demonstrated understanding of building construction principles.
- Proven ability to provide exceptional customer service.
- Effective negotiation skills.
- Ability to effectively and independently manage workload while exhibiting good judgment.
- Strong written/oral communication and interpersonal skills.
- Computer skills with the ability to work with multi-faceted systems.
- The capabilities, skills and knowledge required through a bachelor’s degree or equivalent experience and at least 1 year of directly related experience.
- Ability to obtain proper licensing as required.
- The ability to handle multiple competing priorities and organize your day.
- Strong Time Management Skills
- Strong Organizational Skills