Bilingual Licensed Customer Service Representative
Liberty Mutual Insurance
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $37,000 - $62,000 per year
Job Level
Junior
Tech Stack
AndroidWordPress
About the role
- Provide expert, around-the-clock inbound support to agents and customers in a fast-paced call center environment
- Address questions related to renewals, coverage, eligibility, billing, and policy changes
- Assess customer and agent needs to drive satisfaction, business growth, and retention
- Provide guidance and recommendations, utilizing upselling and cross-selling techniques
- Meet individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability
- Accurately maintain and track data across various computer systems
- Participate in paid mandatory training (~12 weeks) and adhere to attendance/performance monitoring
- Support Safeco's leadership in the independent agency channel and contribute to team objectives
Requirements
- Bilingual in Spanish and English
- Property & Casualty License or a Personal Lines License
- Associate degree in a business-related field or equivalent experience required
- Minimum of 6 months' related work experience (customer service experience preferred)
- Ability to review, record, and organize written data from a variety of sources with no pre-established format
- Excellent oral, written, and interpersonal communication skills
- Capacity to multitask in a structured work environment
- Ability to handle confidential and proprietary information
- Proficiency with computers and knowledge and ability to use Microsoft Office tools
- Clear understanding of the organization's policies, standards, and procedures to guide customer interactions
- Flexibility to work various shifts including weekends and holidays
- Must be located in the United States (US-Remote); excluded: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C.
- Hiring exclusively for Gold Customer Service licensed class starting November 3, 2025