Salary
💰 $60,000 - $89,000 per year
Tech Stack
AndroidWordPress
About the role
- Investigate and evaluate onsite to resolve complex coverage and damage issues including preparing complete estimates of repair
- Access roofs by ladder and inspect attics, crawl spaces and basements to search for damage
- Handle moderate to complex claims independently managing workload from first notice of loss to final closure
- Work in a vehicle in the field daily while occasionally handling assignments from the desk
- Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements
- Work with and coordinate vendor services such as contractors, emergency repair, cleaning services and replacement services
- May be called upon for catastrophe duty
- Travel within Castle Rock, CO (80108) and surrounding areas; limited overnight travel (<10%) for training and team meetings
- Participate in approximately 5 months of training with up to 2 weeks of in-person training in Lewisville, TX
Requirements
- Working knowledge of claims handling procedures and operations
- Demonstrated understanding of building construction principles
- Proven ability to provide exceptional customer service
- Effective negotiation skills
- Ability to effectively and independently manage workload while exhibiting good judgment
- Strong written/oral communication and interpersonal skills
- Computer skills with the ability to work with multi-faceted systems
- Bachelor's degree or equivalent experience
- At least 1 year of directly related experience
- Ability to obtain proper licensing as required
- Ability to handle multiple competing priorities and organize your day
- Strong Time Management Skills
- Strong Organizational Skills