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About the role
Key responsibilities & impact- Responds to inbound inquiries and concerns of applicants via telephone, chat, or e-mail in a fast-paced, call center environment.
- Maintain accurate records of call data in CRM system
- Meets quantitative and qualitative standards as set by department
- Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries
Requirements
What you’ll need- Bachelor's degree strongly preferred
- 2-4 years in a customer service role
- Demonstrated experience with MS Office Suite and web-based information sources
- Strong interpersonal, written, and verbal communication skills
- Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity
- Ability to advocate for applicants and clients
- Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment
- Demonstrated ability to learn quickly between different roles and new responsibilities
- Understanding of admissions and application process a positive
- Reliable transportation to the office
- This is mainly an in-office position (to be confirmed)
Benefits
Comp & perks- 100% Attendance is expected during the duration of training
- We provide regular 1 on 1 coaching with your team leads to support you once you are out of training.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM systemMS Office Suiteweb-based applications
Soft Skills
interpersonal skillswritten communicationverbal communicationattention to detailadvocacymulti-taskingability to learn quickly
Certifications
Bachelor's degree