OTC and PTP Manager

LGC

OTC and PTP Manager overseeing finance operations at LGC, ensuring customer satisfaction and compliance. Resolving billing disputes and improving internal processes within a global life sciences company.

Posted 6/20/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $68,000 per yearWebsite

About the role

Key responsibilities & impact

Approve customer credit limits outside of TCS remit.
Proactively contact customers via phone, email, and other channels to follow up on outstanding invoices.
Collaborate with Sales, Customer Service, and Legal teams to resolve billing disputes and improve customer experience.
Assist BPO in resolving complex customer/vendor queries.
Assist the GPE in overseeing the BPO service delivery for the centralized finance services: collections, customer/vendor queries, customer credit limits.
Review weekly/monthly SLAs and metrics.
Ensure accurate and timely month-end close activities, including AR, AP or Bad debt reconciliations and reporting.
Serve as escalation point for urgent site PTP problems such as vendor blocks or urgent wires.
Lead or assist on continuous improvement initiatives for processes related to BPO services.
Maintain and improve internal controls and compliance with company policies and external regulations.

Requirements

What you’ll need

Experience managing or working closely with a BPO or shared service centre is essential.
Excellent communicator who is able to engage effectively with stakeholders at all levels.
Skilful in developing and building successful internal and external relationships.
High level of attention to detail, technical and analytical skills.
Ability to work independently and under pressure in a dynamic, complex organizational structure.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LGC Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1842 🧬 Biotechnology 💊 Pharmaceuticals 🔬 Science Biotechnology
Pharmaceuticals
Science LGC is a global leader in life science tools, partnering with customers to provide innovative solutions for some of the world's most complex challenges. The company specializes in diagnostics and genomics, offering products and services that improve the safety of food, medicines, and the environment. LGC's expertise extends to nucleic acid therapeutics, biosearch technologies, and reference standards, supporting accurate diagnostics and safety compliance. Their commitment to science and public health is evident in their response to global pandemics and contribution to conservation efforts using genotyping technologies. By collaborating with end-user labs, biopharma, and academic institutions, LGC continues to advance precision medicine and enhance global health standards through research, proficiency testing, and the development of new technologies. OTC and PTP Manager 🔥 11 minutes ago 🍂 Massachusetts – Remote 💵 $68k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Approve customer credit limits outside of TCS remit.
Proactively contact customers via phone, email, and other channels to follow up on outstanding invoices.
Collaborate with Sales, Customer Service, and Legal teams to resolve billing disputes and improve customer experience.
Assist BPO in resolving complex customer/vendor queries.
Assist the GPE in overseeing the BPO service delivery for the centralized finance services: collections, customer/vendor queries, customer credit limits.
Review weekly/monthly SLAs and metrics.
Ensure accurate and timely month-end close activities, including AR, AP or Bad debt reconciliations and reporting.
Serve as escalation point for urgent site PTP problems such as vendor blocks or urgent wires.
Lead or assist on continuous improvement initiatives for processes related to BPO services.
Maintain and improve internal controls and compliance with company policies and external regulations. 🎯 Requirements
Experience managing or working closely with a BPO or shared service centre is essential.
Excellent communicator who is able to engage effectively with stakeholders at all levels.
Skilful in developing and building successful internal and external relationships.
High level of attention to detail, technical and analytical skills.
Ability to work independently and under pressure in a dynamic, complex organizational structure. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Area Business Manager 🔥 44 minutes ago Edwards Lifesciences 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology Website LinkedIn All Job Openings Operations Business Manager for East region at Edwards Lifesciences. Supporting Sales Enablement teams by analyzing business trends and driving commercial success. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager 🦅 H1B Visa Sponsor Manager, Commercial Insights, TMTT 🔥 44 minutes ago Edwards Lifesciences 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology Website LinkedIn All Job Openings Manager, Commercial Insights for Transcatheter Mitral and Tricuspid Therapies. Driving sales and marketing strategies with critical business activities and analysis in a remote setting. 🇺🇸 United States – Remote 💵 $121k - $171k / year ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager 🦅 H1B Visa Sponsor Senior Construction Cost Manager – Quantity Surveyor, Benchmarking Lead 🔥 55 minutes ago Turner & Townsend 10,000+ employees Website LinkedIn All Job Openings Senior Construction Cost Manager overseeing cost management and client interface for large-scale projects in the construction industry. Leading remote benchmarking and cost intelligence initiatives for effective project delivery. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 👔 Manager Senior Manager, Retail Space Intelligence 🔥 1 hour ago The Kraft Heinz Company 10,000+ employees 👥 B2C 🛒 Retail Website LinkedIn All Job Openings Senior Manager, Retail Space Intelligence at Kraft Heinz leading development of store-level shelf insights and improving retail execution. Focused on analytics and category intelligence platforms to optimize merchandising performance. 🇺🇸 United States – Remote 💵 $120.8k - $151k / year 💰 $20M Post-IPO Equity on 2019-06 ⏰ Full Time 🟠 Senior 👔 Manager Senior Change Management Manager 🔥 1 hour ago Fortrea 10,000+ employees 🧬 Biotechnology 💊 Pharmaceuticals ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Manager, Change Management at Fortrea leading people-centric global initiatives. Designing strategies for adoption and reducing resistance in organizational change processes. 🇺🇸 United States – Remote 💵 $143k - $153k / year ⏰ Full Time 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

AR reconciliationAP reconciliationbad debt reportingSLA reviewmetrics analysisBPO service deliverycustomer credit limits managementbilling dispute resolutionmonth-end close activitiescompliance with regulations

Soft Skills

excellent communicationstakeholder engagementrelationship buildingattention to detailtechnical skillsanalytical skillsindependent workability to work under pressurecollaborationcontinuous improvement