VP of Customer Experience

LGC

VP of Customer Experience leading post-sales customer lifecycle at LGC, bridging high-science product delivery and superior service excellence.

Posted 5/27/2026full-timeRemote • Minnesota • 🇺🇸 United StatesLead💰 $220,000 - $260,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Orchestrate the end-to-end journey for complex key account customers, including large pharma, agriculture and healthcare providers globally.
Partner with Marketing, Sales and Product Management to ensure that the CX strategy supports portfolio objectives, successful product launches, and improved patient-care pathways.
Ensure all customer touchpoints, including medical information and field-service engagements, comply with global healthcare regulations, cGMP, and anti-kickback laws.
Overhaul contact center approach into strategic care-coordination hubs, leveraging AI and agentic workflows to provide rapid, secure, and personalized support to healthcare providers (HCPs), life sciences customers and R&D professionals across all industries served.
Capture and translate technical feedback from scientists and lab directors into product roadmaps, ensuring that innovation cycles are driven by real-world lab performance and needs.

Requirements

What you’ll need

15+ years of progressive experience in the Life Sciences, Biotech, or Diagnostics sectors, with at least 10 years in senior leadership overseeing commercial or service operations.
Deep understanding of FDA (Oncology, Rare Disease, etc.) and global health ministry requirements for commercial-stage products.
Proven track record in Customer Journey Mapping specifically for healthcare providers, life sciences industry professionals and multi-stakeholder enterprise accounts.
Proficiency with life sciences tech stacks, including SFDC CRM, and advanced AI-driven analytics.
Bachelor's degree in a Science or Life Science field is required; an MBA or advanced degree (Ph.D./MS) in science or business is highly preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LGC Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1842 🧬 Biotechnology 💊 Pharmaceuticals 🔬 Science Biotechnology
Pharmaceuticals
Science LGC is a global leader in life science tools, partnering with customers to provide innovative solutions for some of the world's most complex challenges. The company specializes in diagnostics and genomics, offering products and services that improve the safety of food, medicines, and the environment. LGC's expertise extends to nucleic acid therapeutics, biosearch technologies, and reference standards, supporting accurate diagnostics and safety compliance. Their commitment to science and public health is evident in their response to global pandemics and contribution to conservation efforts using genotyping technologies. By collaborating with end-user labs, biopharma, and academic institutions, LGC continues to advance precision medicine and enhance global health standards through research, proficiency testing, and the development of new technologies. VP of Customer Experience 🔥 5 minutes ago ❄️ Minnesota – Remote 💵 $220k - $260k / year ⏰ Full Time 🔴 Lead 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Orchestrate the end-to-end journey for complex key account customers, including large pharma, agriculture and healthcare providers globally.
Partner with Marketing, Sales and Product Management to ensure that the CX strategy supports portfolio objectives, successful product launches, and improved patient-care pathways.
Ensure all customer touchpoints, including medical information and field-service engagements, comply with global healthcare regulations, cGMP, and anti-kickback laws.
Overhaul contact center approach into strategic care-coordination hubs, leveraging AI and agentic workflows to provide rapid, secure, and personalized support to healthcare providers (HCPs), life sciences customers and R&D professionals across all industries served.
Capture and translate technical feedback from scientists and lab directors into product roadmaps, ensuring that innovation cycles are driven by real-world lab performance and needs. 🎯 Requirements
15+ years of progressive experience in the Life Sciences, Biotech, or Diagnostics sectors, with at least 10 years in senior leadership overseeing commercial or service operations.
Deep understanding of FDA (Oncology, Rare Disease, etc.) and global health ministry requirements for commercial-stage products.
Proven track record in Customer Journey Mapping specifically for healthcare providers, life sciences industry professionals and multi-stakeholder enterprise accounts.
Proficiency with life sciences tech stacks, including SFDC CRM, and advanced AI-driven analytics.
Bachelor's degree in a Science or Life Science field is required; an MBA or advanced degree (Ph.D./MS) in science or business is highly preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs VP, Sales & Customer Experience 🔥 2 hours ago Stanley Black & Decker, Inc. 10,000+ employees 🔧 Hardware Website LinkedIn All Job Openings Senior executive overseeing sales, customer experience, and business development in construction technology. Driving strategic partnerships, revenue growth, and innovation initiatives with a high-performing team. 🇺🇸 United States – Remote 💵 $145.6k - $259.6k / year 💰 Post-IPO Debt on 2023-03 ⏰ Full Time 🔴 Lead 💝 Customer Support Customer Service Representative 🕒 Yesterday Domino's 10,000+ employees 👥 B2C 🛍️ eCommerce 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative for Domino's Pizza handling in-store tasks and preparing food products. Engaging with customers and supporting delivery operations within a flexible schedule. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support Inbound Customer Support Agent 🕒 2 days ago Genesis Call Center, LLC 51 - 200 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Inbound Customer Support Agent handling inbound customer interactions and providing support for major brands. Flexible scheduling and opportunities for advancement in customer service roles. 🇺🇸 United States – Remote 💵 $11 - $13 / hour ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support Call Center Representative – Customer Support 🕒 2 days ago Genesis Call Center, LLC 51 - 200 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Customer Service Agent handling inbound customer inquiries for major brands with a focus on service requests and product support. Ideal role for service-oriented individuals seeking stable and structured work. 🇺🇸 United States – Remote 💵 $11 - $13 / hour ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support Customer Care Representative – Phone Based 🕒 2 days ago Genesis Call Center, LLC 51 - 200 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Customer Care Representative providing support for major brands through inbound interactions while maintaining high quality of care and professionalism. Opportunity for certification and schedule flexibility after training. 🇺🇸 United States – Remote 💵 $11 - $13 / hour ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Journey MappingAI-driven analyticscGMP complianceFDA regulationscommercial operationsservice operationsportfolio managementproduct launchescare coordinationtechnical feedback translation

Soft Skills

leadershipstrategic thinkingcollaborationcommunicationproblem-solvingcustomer engagementinnovation managementstakeholder managementorganizational skillsadaptability

Certifications

Bachelor's degree in ScienceBachelor's degree in Life ScienceMBAPh.D.MS