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About the role
Key responsibilities & impact- Interact with customers from various fields in a laboratory setting
- Triage customers to the appropriate Sales Account Manager/Account Executive and assist in lead generation
- Manage customer quotes and literature requests for diverse product lines
- Receive all technical calls and triage appropriately
- Update and maintain CRM systems
- Capture new product inquiries
- Perform other duties as assigned by Sales Director
Requirements
What you’ll need- 3 – 5 years of customer-facing experience
- Understanding of sales processes and goals
- CRM experience is a plus
- Proficient in Microsoft Word and Excel
- Ability to multi-task and function independently in a fast-paced environment
- Associate’s Degree (Bachelor’s Degree preferred)
- Five years of relevant work experience
- CRM experience and customer interfacing highly preferred
- Proficient in Microsoft Office
Benefits
Comp & perks- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMMicrosoft WordMicrosoft ExcelMicrosoft Office
Soft Skills
customer-facing experiencemulti-taskingindependent functioningsales process understanding
Certifications
Associate’s DegreeBachelor’s Degree