Sales Support Specialist

LGC

Sales Support Specialist providing support to Clinical Tower's End User Sales Team. Managing customer interactions, quotes, and CRM updates in a remote role.

Posted 5/22/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Interact with customers from various fields in a laboratory setting
Triage customers to the appropriate Sales Account Manager/Account Executive and assist in lead generation
Manage customer quotes and literature requests for diverse product lines
Receive all technical calls and triage appropriately
Update and maintain CRM systems
Capture new product inquiries
Perform other duties as assigned by Sales Director

Requirements

What you’ll need

3 – 5 years of customer-facing experience
Understanding of sales processes and goals
CRM experience is a plus
Proficient in Microsoft Word and Excel
Ability to multi-task and function independently in a fast-paced environment
Associate’s Degree (Bachelor’s Degree preferred)
Five years of relevant work experience
CRM experience and customer interfacing highly preferred
Proficient in Microsoft Office

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMMicrosoft WordMicrosoft ExcelMicrosoft Office

Soft Skills

customer-facing experiencemulti-taskingindependent functioningsales process understanding

Certifications

Associate’s DegreeBachelor’s Degree