Technical Support, Informatics Software Specialist Level 1 – Bilingual

LGC

. Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools.

Posted 5/7/2026full-timeRemote • Vaughan • 🇨🇦 CanadaJuniorMid-Level💰 CA$50,573 - CA$68,373 per yearWebsite

About the role

Key responsibilities & impact

Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools.
Support methods include telephone, e-mail, and online customer meetings.
Document customer issues, actions, and resolutions within Salesforce Case files.
Document and advance cases to Level 2 as needed.
Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and timely responses.
Align with the Company’s quality system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information.
Share customer feedback with Product Management, Commercial, and Quality teams.
Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents.
Serve as a resource to product development, marketing, and sales teams as needed.
Manage and track customer inquiries to ensure timely resolution.

Requirements

What you’ll need

Fluency in both written and verbal English and French is required.
Bachelor’s degree in a field related to life sciences.
Minimum of 2 years customer support experience.
Proficiency in software applications, effective issue resolution, troubleshooting, and customer communication.
Working knowledge of Microsoft Office products (Word, Excel, PowerPoint).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LGC Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1842 🧬 Biotechnology 💊 Pharmaceuticals 🔬 Science Biotechnology
Pharmaceuticals
Science LGC is a global leader in life science tools, partnering with customers to provide innovative solutions for some of the world's most complex challenges. The company specializes in diagnostics and genomics, offering products and services that improve the safety of food, medicines, and the environment. LGC's expertise extends to nucleic acid therapeutics, biosearch technologies, and reference standards, supporting accurate diagnostics and safety compliance. Their commitment to science and public health is evident in their response to global pandemics and contribution to conservation efforts using genotyping technologies. By collaborating with end-user labs, biopharma, and academic institutions, LGC continues to advance precision medicine and enhance global health standards through research, proficiency testing, and the development of new technologies. Technical Support, Informatics Software Specialist Level 1 – Bilingual 🔥 4 minutes ago 🇨🇦 Canada – Remote 💵 $50.6k - $68.4k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools.
Support methods include telephone, e-mail, and online customer meetings.
Document customer issues, actions, and resolutions within Salesforce Case files.
Document and advance cases to Level 2 as needed.
Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and timely responses.
Align with the Company’s quality system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information.
Share customer feedback with Product Management, Commercial, and Quality teams.
Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents.
Serve as a resource to product development, marketing, and sales teams as needed.
Manage and track customer inquiries to ensure timely resolution. 🎯 Requirements
Fluency in both written and verbal English and French is required.
Bachelor’s degree in a field related to life sciences.
Minimum of 2 years customer support experience.
Proficiency in software applications, effective issue resolution, troubleshooting, and customer communication.
Working knowledge of Microsoft Office products (Word, Excel, PowerPoint). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supportissue resolutiontroubleshootingdocumenting customer issuescase managementquality measurement toolsLGC Software applicationsSalesforceMicrosoft Officecustomer communication

Soft Skills

collaborationcustomer feedback sharingprocess improvementtimely responsecommunicationorganizational skillsattention to detailproblem-solvinginterpersonal skillsresourcefulness