Senior Helpdesk Support Specialist

LG Energy Solution Vertech, Inc.

Senior Support Specialist providing Level 2 support and troubleshooting for desktop systems. Collaborating with IT teams on Microsoft Cloud services and ensuring compliance with security policies.

Posted 5/12/2026full-timeWestborough • Massachusetts • 🇺🇸 United StatesSenior💰 $75,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

CloudDNS

About the role

Key responsibilities & impact

Provide Level 2 support for escalated helpdesk tickets, ensuring timely resolution.
Troubleshoot and resolve issues related to: Microsoft Entra ID including user provisioning, MFA, conditional access, and SSO.
Microsoft 365 applications and services.
Network connectivity issues (LAN/WAN, VPN, DNS, DHCP).
Support SharePoint Online sites, document libraries, and permissions.
Document solutions, create knowledge base articles, and provide guidance to Level 1 technicians.
Collaborate with infrastructure and security teams on escalations and projects.
Ensure compliance with organizational security policies and best practices.
Perform advanced hardware and software troubleshooting on desktops, laptops, mobile devices, and peripherals.
Create, update, and maintain detailed documentation of tickets, solutions, and procedures.
Support new user onboarding and offboarding processes, including account creation, permissions, and asset provisioning.
Enforce endpoint security baselines and compliance policies.
Escalate complex or unresolved issues to Tier 3 support teams with proper documentation.
Follow IT policies, procedures, and change management standards.
Assist with tracking and maintaining inventory of IT assets.

Requirements

What you’ll need

5+ years of experience in a helpdesk or technical support role in Microsoft Cloud Environment
Experience with SharePoint Online and Microsoft 365
Experience supporting Microsoft Entra ID and Intune
Knowledge of endpoint management and security best practices.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LG Energy Solution Vertech, Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 2022 ⚡ Energy 🛍️ eCommerce ☁️ SaaS Energy
eCommerce
SaaS LG Energy Solution Vertech, Inc. is the US energy storage division of LG Energy Solution, specializing in integrated energy storage systems and services. They are committed to delivering reliable, bankable solutions while fostering strong partnerships based on transparency and trust. With a focus on customer experience, LG Energy Solution Vertech enhances project success through their expertise in battery technology and system integration, and provides comprehensive support throughout the lifecycle of energy storage projects. Senior Helpdesk Support Specialist 🔥 1 hour ago 🏢 Westborough – Onsite 💵 $75k - $100k / year ⏰ Full Time 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide Level 2 support for escalated helpdesk tickets, ensuring timely resolution.
Troubleshoot and resolve issues related to: Microsoft Entra ID including user provisioning, MFA, conditional access, and SSO.
Microsoft 365 applications and services.
Network connectivity issues (LAN/WAN, VPN, DNS, DHCP).
Support SharePoint Online sites, document libraries, and permissions.
Document solutions, create knowledge base articles, and provide guidance to Level 1 technicians.
Collaborate with infrastructure and security teams on escalations and projects.
Ensure compliance with organizational security policies and best practices.
Perform advanced hardware and software troubleshooting on desktops, laptops, mobile devices, and peripherals.
Create, update, and maintain detailed documentation of tickets, solutions, and procedures.
Support new user onboarding and offboarding processes, including account creation, permissions, and asset provisioning.
Enforce endpoint security baselines and compliance policies.
Escalate complex or unresolved issues to Tier 3 support teams with proper documentation.
Follow IT policies, procedures, and change management standards.
Assist with tracking and maintaining inventory of IT assets. 🎯 Requirements
5+ years of experience in a helpdesk or technical support role in Microsoft Cloud Environment
Experience with SharePoint Online and Microsoft 365
Experience supporting Microsoft Entra ID and Intune
Knowledge of endpoint management and security best practices. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Level 2 supporttroubleshootingMicrosoft Entra IDMFAconditional accessSSOMicrosoft 365SharePoint Onlineendpoint managementIntune

Soft Skills

collaborationdocumentationguidanceproblem-solvingcommunication