Relationship Manager – Regulatory Compliance

LexisNexis

Relationship Manager for Regulatory Compliance managing customer portfolios at LexisNexis. Driving retention and upsell opportunities while collaborating with internal stakeholders.

Posted 7/10/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Regulatory Compliance and Customer Success, with a strong focus on relationship management, solution sales, and upselling within a diverse portfolio. Proven ability to engage customers effectively while maintaining accurate CRM records and achieving sales targets.

Highest-signal resume keywords

Regulatory ComplianceCustomer SuccessSolution SalesRelationship ManagementCRM Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ForecastingUpsellingConsultative SellingPortfolio ManagementGap Analysis

Soft Skills

Excellent CommunicationActive ListeningTeam PlayerProblem SolvingEnergetic and Driven

Tools & Technologies

LexisNexis RC Technology PortfolioCRM Software

Industry Keywords

Risk and Compliance MarketSAASLegal IndustryProfessional Services

About the role

Key responsibilities & impact

Maintain and grow an existing portfolio of Regulatory Compliance of approximately 90+ customers
Drive retention, renewals and customer satisfaction
Identify and convert upsell opportunities within existing accounts
Conduct regular customer engagement and solution demonstrations
Collaborate with the Product Specialist, Content & Marketing on gap analysis and opportunity identification
Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets
Actively build strong relationships with key internal and external stakeholders
Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings.
Maintain accurate CRM records and sales forecasts

Requirements

What you’ll need

Appropriate degree qualifications with relevant work experience – preferably the Risk & Compliance solutions market but also open to SAAS, Legal, Professional services industries
Minimum 3 - 5 years’ experience in Relationship Management or Customer Success roles with blend of Sales where structure sales and consultative selling approaches are used.
Prior experience in solution sales or subscription sales is essential
Ability to balance farming existing customers with identifying growth opportunities
Excellent communication and active listening skills
Comfortable managing a portfolio across multiple customers and priorities
Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential.
Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment, hungry for sales and worked in targets-driven environment

Benefits

Comp & perks

Base + uncapped commissions (yes, really)
Discounted Health plan rate and Optical Assistance
Life assurance and income protection
Option to buy additional Annual Leave days
Volunteer leave and wellness initiatives
Birthday leave
Employee Assistance Program
Flexible working arrangements
Access to learning and development resources
Global discounts and free wellbeing & learning classes
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