Customer Success Consultant – CaseMap

LexisNexis

Customer Success Consultant at LexisNexis supporting CaseMap onboarding and training for legal professionals. Building strong customer relationships and contributing to training materials and resources.

Posted 7/9/2026full-timeDayton • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $78,800 - $131,300 per yearWebsite

About the role

Key responsibilities & impact

Guide customers through onboarding and initial product adoption
Support customer trials and ensure a positive first-use experience
Deliver engaging product training sessions tailored to user needs
Build strong relationships with customers including paralegals, IT professionals, and litigators
Respond to and incorporate customer feedback to enhance the user experience
Identify customer needs and potential opportunities for expanded product usage
Contribute to the development of training materials and resources
Collaborate cross-functionally to improve customer success and retention

Requirements

What you’ll need

Experience working in a customer-facing or client success role
Strong organizational skills and attention to detail
Ability to clearly explain technology concepts to a variety of audiences
Confidence presenting to individuals and groups
Experience working with legal professionals, IT teams, or similar stakeholders
Motivated by helping customers achieve measurable outcomes
Ability to identify customer needs and contribute to growth opportunities
Willingness to travel up to 25%

Benefits

Comp & perks

Wellbeing initiatives
Shared parental leave
Study assistance
Sabbaticals
Annual incentive bonus

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailClear CommunicationPresentation SkillsCustomer Relationship ManagementFeedback Incorporation