Regional Manager, Customer Success – Legal Tech

LexisNexis

Regional Manager for Customer Success at LexisNexis leading a team focused on legal workflows and AI solutions. Engaging with large law firms to enhance workflow transformation and customer value.

Posted 5/21/2026full-timeArizona, California, Nevada, Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $98,500 - $183,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead and develop a high‑performing team responsible for adoption, workflow transformation, customer value, and retention across Large Law accounts
Own regional customer success strategy and execution, including customer health, value realization, retention, and usage growth
Coach team members to act as trusted advisors and create tailored success plans aligned to customer goals and workflows
Partner cross‑functionally with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and reviews
Use customer health, engagement, and usage data to prioritize accounts and address adoption or change management challenges
Drive continuous improvement in retention and expansion through insight‑led customer engagement
Represent the voice of the customer by sharing actionable insights with leadership and product teams

Requirements

What you’ll need

Bachelor’s degree and B2B SaaS experience required, with legal industry exposure preferred; JD/ MBA highly preferred
Experience leading consultative, customer‑facing teams in legal technology, enterprise software, customer success, or related environments
Strong understanding of large law firm workflows, stakeholder dynamics, and AI‑enabled legal research and drafting
Proven ability to coach teams on strategic account planning, stakeholder engagement, and value‑based conversations
Experience using customer health, engagement, and usage data to guide account strategy and improve outcomes
Comfort working with CRM, customer success, analytics, and AI‑enabled tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
Demonstrated executive presence, commercial acumen, and change leadership capability

Benefits

Comp & perks

numerous wellbeing initiatives
shared parental leave
study assistance
sabbaticals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaScustomer successconsultative sellingaccount planningstakeholder engagementdata analysisAI-enabled legal researchAI-enabled draftingchange managementworkflow transformation

Soft Skills

coachingleadershipcommunicationstrategic thinkingcustomer advocacyinsight-driven engagementcommercial acumenexecutive presenceteam collaborationadaptability

Certifications

Bachelor's degreeJDMBA