Field Solutions Consultant

LexisNexis

Solution Consultant at Intelligize cultivating client relationships and ensuring product adoption for legal and compliance professionals. Responsibilities include consultations, customer service, and collaboration with internal teams.

Posted 5/19/2026full-timeRemote • Arizona, California, Nevada, Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $49,200 - $82,100 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts
Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting
Identify potential new users, new practice area opportunities and other elements of enhanced product adoption
Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives
Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements
Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience
Technical tracking of all activity via CRM tools
Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions.
Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals.

Requirements

What you’ll need

Bachelor’s Degree required
MLS, JD or other advanced degree preferred
Industry knowledge of Securities disclosure and regulation highly favored
Experience performing simple and complex research assignments
Ability to speak/teach in front of groups (of varying sizes) in a live or video setting
Excellent verbal skills relevant to all levels of professionals; with emphasis on the ability to identify needs and connect those to solutions
Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate, others.
Familiarity with communications tools including Outlook, Zoom, Teams and others
Comfortable with, and able to learn, new technologies and tools, including but not limited to AI products and processes.
Ability to travel up to 15% of the time as client needs dictate

Benefits

Comp & perks

Healthy work/life balance
Assistance in meeting immediate responsibilities and long-term goals
Country specific benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

research assignmentstechnical troubleshootingdata reportingproduct access resolutioncustomer service

Soft Skills

excellent verbal skillsability to teachrelationship buildingcustomer-centric feedbackidentifying needs

Certifications

Bachelor’s DegreeMLSJD