Information Security Customer Engagement Specialist – Security Engineer II
LexisNexis
full-time
Posted on:
Location Type: Office
Location: Raleigh • Florida • North Carolina • United States
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Salary
💰 $65,100 - $108,500 per year
About the role
- Respond to customer security questionnaires utilizing a combination of knowledgebases, generative AI and subject matter expertise.
- Produce and maintain documentation that can be utilized on our public Trust Center, enabling customers to self-serve.
- Drive improvements to our knowledgebase through partnerships with product and technology colleagues.
- Provide metrics and reports to management, demonstrating overall trends and performance on a regular cadence.
Requirements
- Have a good understanding information security principles, frameworks and regulatory requirements.
- Have a strong disposition for providing a positive customer experiences and outcomes.
- An ability to manage multiple workloads simultaneously whilst waiting for input from others.
- Have exceptional verbal and written communication skills to effectively interact with customers and internal stakeholders, providing transparency and building trust.
- Have a growth mindset, with an eagerness to learn multiple information security topics and processes.
Benefits
- This job is eligible for an annual incentive bonus.
- We are delighted to offer country specific benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
information security principlesregulatory requirementsdocumentation productionmetrics reportingknowledgebase improvement
Soft Skills
customer experiencecommunication skillstransparencytrust buildingmulti-taskinggrowth mindseteagerness to learn